If you wish to complain about Smart Equity Release

Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a complaint against Smart Equity Release.

If you wish to register a complaint, then please contact Smart Equity Release’s network, New Leaf Distribution Ltd. Their contact details are as follows.

In writing:

165 - 167 High Street
Rayleigh
Essex
SS6 7QA

By phone: 01702 431130

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. www.financial-ombudsman.org.uk

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 555 0333

Further information can be found on their website: https://www.financial-ombudsman.org.uk/

Financial Services Compensation Scheme (FSCS)

10th Floor Beaufort House
15 St Botolph Street
London EC3A 7QU

Further information can be found on their website: https://www.fscs.org.uk/